Privacy Policy
Effective date: 8 October 2026
1. Who is responsible for your information
YACHT CULTURE CO., LTD., operating under the ISSARA Liveaboard brand, is the controller of personal information received in connection with inquiries and bookings for our services.
Head office: 81/129 Supalai Primo Kuku Phuket Village, Village No. 3, Rassada Sub-district, Mueang Phuket District, Phuket 83000, Thailand.
Privacy contact: info@issaraliveaboard.com. Telephone: +66 90 249 1978.
2. Information we collect
When you inquire about or book a trip, we may collect your name, email address, telephone number, contact details, trip preferences, number of travelers, and messages or information you provide.
Where necessary to arrange a trip, national park requirements, or travel-related insurance, we may request additional traveler information. We will explain the information required and its purpose before collecting it.
Our website does not process online payments or request credit card details through inquiry forms. Please do not submit credit card details, identity documents, or health information through general message fields unless we have provided an appropriate channel and explained the purpose.
Information about website functionality and browser storage is described in our Cookies and Browser Storage Policy.
3. Why we use information
We use information to answer inquiries, check trips and cabin availability, respond to requests before booking, manage bookings, coordinate travel, and provide agreed services. We also use necessary information to arrange national park access and traveler insurance, prepare documents, meet applicable legal obligations, maintain system security, investigate problems, and handle complaints.
Depending on the activity, our legal basis may be steps taken at your request before entering a contract, performance of a contract, a legal obligation, or a legitimate interest. Where an activity requires consent, we will request it separately.
Submitting an inquiry does not constitute consent to receive newsletters or promotions. The website currently has no newsletter subscription facility. If one is introduced, we will explain its purpose and how to withdraw consent.
If you do not provide necessary information, we may be unable to respond to your request, complete a booking, or arrange part of a service. We will explain this where applicable.
4. Access and disclosure
Personnel may access information where necessary for their duties. We may disclose necessary information to national parks or authorities involved in access permissions and trip arrangements; insurance providers arranging relevant insurance for travelers; website, data storage, and email service providers supporting our operations; and competent authorities where disclosure is legally required.
We limit disclosures to information necessary for the recipient’s purpose.
5. Retention
For inquiries that do not result in a booking, we retain information for no more than 12 months after the last contact. We then delete it or make it no longer identifiable, unless further retention is necessary for a complaint, dispute, or legal obligation.
Booking, service, insurance, and accounting information is retained for as long as necessary to provide the relevant service, meet applicable legal obligations, and establish, exercise, or defend legal claims. Retention depends on the type of record and the applicable requirements.
6. Service providers and international processing
We use Stardeck for the website and Google Workspace for email. These providers may store or process information, or allow access to it, outside Thailand.
For questions about service providers or international processing of your information, contact info@issaraliveaboard.com.
7. Cookies and optional services
The website uses browser storage to remember privacy choices, language preferences, and dismissed promotions. Optional services, including error reporting and maps, are described in our Cookies and Browser Storage Policy.
You can manage optional services through “Privacy settings” in the website footer.
8. Information handling and photographs
We limit access according to duties and operational needs and select safeguards appropriate to the information and systems used.
We do not publish customer photographs on the website where faces are visible and individuals can be identified.
9. Your rights
Subject to applicable legal conditions and exceptions, you may request access or a copy, correction, deletion, restriction, portability, or object to processing. You may withdraw consent for activities that rely on consent and lodge a complaint with Thailand’s Personal Data Protection Committee Office.
Contact info@issaraliveaboard.com to make a request. We may request information necessary to verify your identity and prevent unauthorized disclosure.
10. Changes to this policy
We may update this policy when our services or information handling change. The effective date or latest revision date will appear on this page.